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    FAQ’s

    Support

    Frequently Asked Questions

    1. Where can I get Fyori Products?

    Fyori is exclusively sold online only at the moment via our website direct from us to you.

    2. Can I get Fyori products shipped internationally?

    Fyori products are currently only shipped in the United States, however they will be shipped overseas soon. Sign up for an email subscription or show your support via our social media channels and we will keep you updated.

    3. Can I get products that are out of stock?

    We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email subscription and when that must-have item is back in action, you’ll be the first to know.

    4. How can I find the order of my status?

    Please check the email the status of your order. Please refer to your shipping confirmation email to track your order and keep up to date. 

    5. My order is missing an item?

    We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please reach out to us at info@fyori.com  with your order number ready, and let us know which products you are missing.

    6. What if I put the wrong address on an order?

    Please be careful when entering your shipping address, Fyori will not be responsible for orders sent to the incorrect delivery address provided by the customer.

    7. What are shipping costs for my products?

    Shipping & Handling Charges are Domestic Standard – (USPS) $8.95 flat rat.

    8. How long before I receive my order?

    The normal processing time for orders is 72 hours during business days (Monday – Friday). After your order has been shipped, delivery time within the United States is based on your selected Shipping Method and can be between 1-3 business days. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

    9. What is your return/exchange policy & what if my order was damaged?

    We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Fyori Skin reserves the right to refuse all returns, reshipments and refunds. However if seamoss gel jar is damaged please contact us within 24hours receiving the order at customer service info@fyori.com
    We do offer refunds or new items to be reshipped free of charge regarding seamoss gel only! 

    10. Do you offer exchanges?

    We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Fyori Skin reserves the right to refuse all returns, reshipments and refunds. However if seamoss gel jar is damaged please contact us within 24hours receiving the order at customer service info@fyori.com
    We do offer refunds or new items to be reshipped free of charge regarding seamoss gel only!

    11. Where is sales tax charged?

    We charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SC, TN, TX, UT, VA, VT, WA, WI, WV, and WY. We collect the simplified sellers use tax on items delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010083801

    12. What payment types do you accept?

    We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa), PayPal, Apple Pay, Shop Pay, Afterpay (U.S. only)

    13. What are the official social media handles for Fyori?

    INSTAGRAM | FYORISKIN
    TWITTER | FYORISKIN
    FACEBOOK | FYORISKIN
    YOUTUBE | FYORISKIN 

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